Returns & Exchanges

At j5create, we stand behind the quality of our high-performance connectivity solutions and offer a 30-day return window for products purchased directly from our store. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or technical replacements.

Return Process

• 1.
  Initiate Request

  Visit our online Support Center and submit a Return Merchandise Authorization (RMA) request with your order number and proof of purchase.

• 2.
  Technical Troubleshooting

  Our support team will review your request and may provide technical guidance to ensure the device is configured correctly before approving the return.

• 3.
  Pack and Ship

  Once your RMA is approved, securely pack the item in its original packaging with all accessories and include the RMA number on the outside of the box.

• 4.
  Refund Processing

  After our warehouse inspects the returned hardware, we will issue a refund to your original payment method within 5 to 7 business days.